Interaction Client .NET Edition is a Windows desktop application for managing customer communications in a single, unified workspace. Built on the Microsoft .NET Framework, it equips contact center agents, supervisors, and business users to handle voice calls, emails, and chats; view presence and directories; and control interactions with answer, hold, transfer, conference, recording, and wrap-up options. The client supports ACD queues and workgroups, screen pops, call scripting, and customizable views to help teams monitor workload and service levels in real time. It integrates with enterprise telephony and messaging systems for softphone or desk phone control, uses secure sign-in, and applies role-based permissions to tailor features by user. It can also connect with reporting, quality monitoring, and workforce tools to streamline daily tasks and improve customer experience. The familiar interface shortens training time while giving administrators flexibility to configure layouts, alerts, and user rights for different roles.
Interaction Client .NET Edition is developed by Interactive Intelligence. The most popular version of this product among our users is 2.4. The name of the program executable file is InteractionClient.exe.
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